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Archive for 'Karen Peterson'

According to some travel experts, the newest trend to hit the market is “All About You!!”  While this may seem a daunting task it’s the simple pleasures that bring travelers back and gain brand loyalty.

Three key areas seem to be the focus of most business travelers today;

Personalization

Business Travelers want a “hassle free” stay.  This means different things to different people ~ it’s not a one size fits all.  Travelers want a more customized and personal experience and to deliver this often does not cost the hotel a lot of money.

For example, in the past when a business traveler arrived “after the kitchen” closed, he might be offered a pre-packaged sandwich or dry snacks.  But now, hotels want to “take care” of their guests and will go the extra mile to order the meal and personally deliver it.  Some are adding amenities such as late laundry services, movie rentals, coffee and juice with your wake-up call.  Whatever they can do to make an “emotional connection” with the guest is the key factor in repeat business.

Privacy

When a Business Traveler does return; hotels want to do everything they can to create privacy for them. Hotels are designing their lobbies to be more comfortable environments offering high tech application opportunities for meetings with clients or colleagues where they won’t be overheard and create small work spaces that blend into the overall feel of the lobby.  Many are expanding their lobby areas and creating “trendy” bars offering wine tastings, small bite meals and privacy.

Technology

Once a guest checks in the “home away from home” theme continues.  Recent research shows that guest empowerment technologies tend to increase repeat business.  Some hotels are now offering an iPod at check-in that has a special concierge applications so they can request extra towels, wine, a meal, wake-up calls and a host of other things to make their stay feel more like home.

A flat screen TV and a coffeemaker just aren’t going to cut it anymore!

Image credit: Seafarer

Karen Peterson

When Karen Peterson works her magic, you’re not likely to notice. That’s because it’s her job to think about the things most people take for granted, and then make them happen… flawlessly and within budget.  For over 25 years, Karen Peterson has been finding the meeting space, making the arrangements, negotiating the contracts, and even running the show for conventions, events and incentives with attendance from 50 to 7,500.  Bottom line — if your company’s plans include travel, events or incentives, Karen Peterson is the one who can make it all happen … the thoughtful way … the cost-efficient way … the right way.  Learn more about how Karen can help your company plan your next event here: http://luceandassociates.com/Karen-Peterson.html


Extraordinary service is critical for the success of any business.  Recently, I have been reminded how important this statement is!   I was showing friends around my home city, stopping in my favorite stores and restaurants. After a few days had gone by they said to me, “The people we have come in contact with here have a bad attitude and don’t know what the word service means.”  Sadly, they were right.  I was hoping that I was the only one seeing and experiencing the attitude and poor service levels.  I found it unbelievable under the circumstances of our current economy, and so many people out of work, that people weren’t trying harder.  After all, there are so many that would love to have that job and give extraordinary service.

The power of good service will certainly impact customer loyalty.  If you don’t take care of your customers, somebody else is waiting, ready and willing to do it.  Our competitive advantage is not just the quality of our product or service we sell.  Our real competitive edge is how we treat our customers and each other.  The one thing your competition can’t take away from you is the relationship you have with your customers.  If you treat them well and give them a good experience they will keep coming back and recommend their friends as well.

Aim for extraordinary service and success will follow!

Karen Peterson

When Karen Peterson works her magic, you’re not likely to notice. That’s because it’s her job to think about the things most people take for granted, and then make them happen… flawlessly and within budget.  For over 25 years, Karen Peterson has been finding the meeting space, making the arrangements, negotiating the contracts, and even running the show for conventions, events and incentives with attendance from 50 to 7,500.  Bottom line — if your company’s plans include travel, events or incentives, Karen Peterson is the one who can make it all happen … the thoughtful way … the cost-efficient way … the right way.

Think Before You Cancel

Karen Peterson

Karen Peterson

The meetings & tourism industry is under siege. Recent stories abound regarding American corporations receiving bailout monies and then spending frivolously on meetings and events. This has led some companies to cancel planned meetings and events, resulting in an even greater impact on our economy and jobs. Perhaps worse, those companies are losing the benefits only face-to-face meetings can provide.

As industry professionals we must be ready to offer alternatives to cancellations. I invite you to check out a very enlightening article by Mary Boone in the February issue of Successful Meetings, entitled “Don‟t Cancel that Meeting—Rethink It!” Mary Boone is a highly respected industry authority and author. Her insights may help you, or someone you know, save an otherwise lost opportunity.

To read the article, go to http://www.SuccessfulMeetings.com, or click here: http://www.mimegasite.com/mimegasite/search/article_display.jsp?vnu_content_id=1003940258

How is your company handling live meetings and events?  Would love to read your comments in the section below!

If your company’s plans include travel, events or incentives, Karen Peterson is the one who can make it all happen … the thoughtful way … the cost-efficient way … the right way.  Learn more at http://luceandassociates.com/Karen-Peterson.html