Is your company engaging successfully through social media? Are people responding to your posts on your Facebook Page? Do people comment on your blog posts? When someone mentions your company online, are you aware of it, and respond when necessary?

While a few companies might say “Yes” in our industry, unfortunately the vast majority will probably say “No,” or “I don’t know.”

Why is that? After all, social media has been around for years now. Many best practices have been defined, and consistently applying these techniques has been proven to work.

So what’s the problem?

For many of our companies, resourcing is the issue. We haven’t put someone (or a department) in place to handle online marketing for the company. For others, it’s a desire to tightly control what’s being said about the brand online, which leads us to one-way conversations without any opportunity for people to respond. And yes, there are still companies that just don’t know what to do. They don’t have the expertise internally, and they haven’t brought in a direct sales and social media expert from the industry to educate the executive team and put a comprehensive strategy in place.

The salesforce is going to lose patience with us soon. Because there are direct sales companies that get it. Companies that provide opportunities for the salesforce to develop business online, and who get people excited about the company online through corporate efforts. Those people in the salesforce who understand business will realize where the greatest opportunities lie. It’s a hard truth, but a truth nonetheless.

Let’s make this the year where we do the work that’s needed to develop engaging online presences for direct selling companies. It took a while for us to all get replicated websites, but we eventually understood the need and now it’s SOP. It’s time for the same thing to happen with social media. This is not going away. It’s only going to become more prevalent and necessary.

If your company needs help, contact me. I’ve helped many of the companies in our industry put into place comprehensive social media strategy. But don’t pull the wool over your eyes any longer. It’s going to be damaging to your business to ignore this, or do this poorly, much longer.

Your thoughts?

Jennifer Fong

Jennifer Fong helps direct sales companies leverage the power of social media marketing to increase sales and recruiting, and manage online brand perception.  She provides strategic social media consulting to companies, as well as conference speaking and training. To learn more about how Jennifer can help your company, visit  You can also check out her direct sales and social media blog at, and her Facebook Page at